top of page

Shipping Policy

 

At The Bird Band, every product is custom embroidered just for you. We believe in creating meaningful, high-quality items instead of mass-produced stock. This means your order goes through a careful preparation process before it is shipped. Below you’ll find everything you need to know about how your order is processed, shipped, and delivered.

 
Order Processing Times

Since we don’t keep ready-made stock, each order is embroidered once it’s received. This ensures you always get a freshly made product with careful attention to detail.

  • Standard preparation time: Orders usually take 1–3 business days to prepare before they are shipped.

  • Peak periods: During holidays, promotions, or times of unusually high demand, preparation may take up to 4 business days.

  • Communication: If for any reason your order cannot be prepared within these timeframes, we will contact you by email to let you know about the delay and provide an updated estimate.

Please note that processing times are separate from shipping transit times.

​

Countries We Ship To - Fees & Delivery Times

  • SPAIN

    • Peninsula from 3.25€ | 2-4 business days

    • Ceuta, Melilla, Balears from 4.45€ | 2-4 business days

    • Canary Islands from 8.25€ | 2-4 business days

  • FRANCE from 4.45€ | 7-8 business days

  • PORTUGAL from 5.20€ | 3-4 business days

  • ANDORRA from 3.25€ | 2-4 business days

  • ITALY from 5.25€ | 5-6 business days

  • SWITZERLAND from 6.65€ | 6-7 business days

  • AUSTRIA from 4.60€ | 6-7 business days

  • GERMANY from 4.25€ | 4-5 business days

  • BELGIUM from 4.30€ | 5-6 business days

  • LUXEMBOURG from 4.25€ | 4-5 business days

  • THE NETHERLANDS from 6.50€ | 6-8 business days

  • UNITED KINGDOM from 4.30€ | 6-7 business days

  • IRELAND from 3.95€ | 6-7 business days

  • ICELAND from 13.95€ | 6-8 business days

  • NORWAY from 8.15€ | 6-8 business days

  • SWEDEN from 4.75€ | 7-8 business days

  • FINLAND from 13.95€ | 10-12 business days

  • DENMARK from 4.95€ | 6-7 business days

  • POLAND from 3.95€ | 7-8 business days

  • CZECHIA from 3.65€ | 7-8 business days

  • SLOVAKIA from 4.40€ | 7-8 business days

  • HUNGARY from 9.95€ | 7-8 business days

  • ESTONIA from 6.15€ | 7-12 business days

  • LATVIA from 3.85€ | 7-12 business days

  • LITHUANIA from 3.75€ | 7-12 business days

  • ROMANIA from 10.95€ | 7-12 business days

  • CROATIA from 18.00€ | 7-12 business days

  • SERBIA from 19.35€ | 7-12 business days

  • GREECE from 10.90€ | 7-12 business days

  • BULGARIA from 8.85€ | 7-12 business days

 

Shipping Fees

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. We do our best to keep these fees reasonable and transparent.

We also offer free shipping for orders above certain amounts, depending on the region:

 

Free Shipping over 50€

SPAIN (Peninsula, Balears, Ceuta i Melilla), Portugal, Andorra

 

Free Shipping over 70€

Italy, Austria, Germany, Luxembourg

 

Free Shipping over 80€

SPAIN (Islas Canarias), France, Switzerland, Belgium, The Netherlands, United Kingdom, Ireland, Sweden, Denmark, Poland, Czechia, Slovakia, Hungary, Estonia, Latvia, Lithuania, Romania, Greece, Bulgaria.

 

If your order does not qualify for free shipping, the exact cost will be displayed at checkout before you confirm payment.

 

Estimated Delivery Times

Delivery times vary depending on your location and the carrier’s logistics. The estimated delivery date for your order will be displayed at checkout based on your shipping address.

  • At this time, we do not offer express or same-day delivery options.

  • Please remember that the delivery timeframe shown is only an estimate. Factors such as carrier delays, weather conditions, or seasonal surges can sometimes extend delivery times.

  • We recommend placing your orders early during holidays or busy seasons to ensure your package arrives on time.

 
Shipping Areas

Currently, we ship to most countries within Europe only. Expanding to international destinations is something we are actively working on, and we hope to make it available in the near future.

If you are located outside Europe and are interested in our products, please stay tuned for updates as we develop international shipping options.

 

Customs & Duties

For shipments outside of Spain, your order may be subject to import duties, customs taxes, or other fees determined by your country’s customs regulations.

  • Responsibility: These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • Transparency: Unfortunately, we cannot predict the amount of these fees, as they vary from country to country.

  • Recommendation: We strongly suggest contacting your local customs office before placing an order to understand any potential costs.

If customs fees are due, the courier may require payment before the package is released to you. Refusal to pay customs fees may result in your package being returned to us. In such cases, shipping costs are non-refundable.

 

Order Tracking

We want you to feel informed every step of the way.

  • Once your order has been embroidered, packaged, and handed to the shipping carrier, you will receive an email with a tracking number.

  • You can use this number to follow your package’s journey in real time via the carrier’s website.

  • Please note that tracking updates may take up to 24 hours to appear after you receive the email.

 

Lost, Stolen, or Damaged Packages

We take great care in preparing and shipping your order, but sometimes issues can occur during transit. If you experience a problem, we’re here to help:

  • Damaged packages: If your order arrives damaged, please contact us at hello@thebirdband.com with your order number and clear photos of the product and packaging.

  • Lost or stolen packages: If your package does not arrive or is marked as delivered but cannot be found, please contact us with your order details.

  • Resolution: If the issue is verified, we will send you a replacement product at no additional cost to you.

 

Address Accuracy

Accurate shipping details are essential for a smooth delivery.

  • Please ensure that you double-check your shipping address before placing your order.

  • If you realize you made a mistake, you have 1 hour after placing the order to update your address. To do so, email us at hello@thebirdband.com with your order number and the corrected information.

  • If your order has already been processed (you will receive an email notification when this happens), it will be too late to make changes.

 

Undeliverable Packages / Returned

If a package is returned to us due to incorrect, incomplete, or undeliverable address information:

  • We will contact you to request the correct shipping details. Reshipping costs will need to be paid by the customer.

  • If you prefer not to have the order reshipped, you may request a refund. Please note: shipping costs are non-refundable, so you will be refunded for the product only.

 

Order Cancellations

We understand that mistakes happen and sometimes orders need to be canceled.

  • You may cancel your order within 1 hour of placing it by emailing us at hello@thebirdband.com with your order number.

  • After this window, we may already have started embroidering your order, in which case cancellation will no longer be possible.

 

Seasonal Delays

During peak times such as holidays, Black Friday, or seasonal sales, both order preparation and shipping carriers may experience delays. Additionally, adverse weather conditions may affect transit times.

While we always strive to ship orders as quickly as possible, we ask for your patience during these periods. To avoid disappointment, we recommend placing holiday orders early.

​

Important: We reserve the right to adjust the final shipping cost if the actual fees are higher than initially estimated, particularly in cases of unexpected weight increases or carrier surcharges. If any adjustments are required, we will notify you before proceeding with the shipment.

Return Policy

 

At The Bird Band, we put care into every order we create and ship. Since many of our products are made to order, we understand how important it is for you to feel confident in your purchase. Below you’ll find detailed information on when and how returns and refunds can be requested, which items are not eligible, and what happens if something goes wrong with your delivery.

 

Eligibility for Returns

If you decide you no longer want your purchase, you can request a return within 14 calendar days from the date you received your order. This policy allows you a fair period of time to try your product, consider your decision, and send it back if needed.

For a return to be approved, the item must meet the following conditions:

  • It must be unworn, unwashed, and unused.

  • All original tags and labels must still be attached to the item.

  • It should be returned in the original packaging, including any protective wrapping or branded boxes.

  • The product must be free from odors, stains, or signs of wear.

Please note:

  • We do not offer direct exchanges. If you wish to order another size, color, or product, you must first return your current item for a refund and then place a new order separately.

  • Returns must always be shipped from the same country where the original order was delivered, to comply with our shipping and customs agreements.

 

How to Request a Return

To start a return, please contact us via email at hello@thebirdband.com. This ensures your request is tracked and handled efficiently.

When emailing us, please include:

  • Your full name (as used on the order)

  • Your order number

  • The reason for your return (optional, but helps us improve our products and services)

Once we receive your request, our team will review it and reply with detailed instructions on how to proceed, including the return address.

Important:

  • Return shipping costs are the customer’s responsibility. We do not currently provide prepaid labels, and we cannot issue refunds for shipping charges you incur when sending items back.

  • We recommend using a tracked postal service to ensure the item reaches us safely. Lost or untracked return parcels are the responsibility of the customer.

 

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the eligibility conditions.

  • Approval process: If the item is in acceptable condition, your refund will be approved. If not, we will notify you with details and options.

  • Refund method: Refunds are always issued to the original payment method used for purchase (credit card, PayPal, etc.).

  • Exclusions: Delivery and shipping charges are non-refundable. Only the product price will be refunded.

  • Timing: Depending on your bank or payment provider, refunds usually appear within 3–5 business days after being processed by us.

Please note:
We reserve the right to adjust the refund amount or reject the return if items are not returned in their original condition, are missing packaging, or show signs of use.

 

Non-Refundable Items

Some items cannot be returned or refunded under any circumstances:

  • Digital products: Downloads, guides, and e-books are final sale. Once purchased, they cannot be refunded.

  • Commissioned or customized items: Due to their unique and personalized nature, embroidered or made-to-order products cannot be returned unless defective or incorrect.

By purchasing these items, you agree to these conditions.

 

Damaged or Incorrect Items

We take pride in the quality of our work and check each order before sending it out. However, if your order arrives damaged, defective, or you receive the wrong product, please let us know immediately so we can make it right.

  • How to report: Email us at hello@thebirdband.com within 14 days of receiving your package.

  • Include your order number and clear photos of the item showing the issue (damage, defect, or wrong product).

  • Review: Our team will review your request within 1–3 business days and let you know if your claim has been approved.

  • If approved: We will cover the cost of return shipping and provide you with instructions on how to send the item back. Once received, we will either send you a replacement or issue a full refund (including shipping costs).

  • If denied: You can still return the item at your own expense, but shipping will not be covered by us.

This process ensures fairness and clarity for both you and us.

 

Additional Information

  • Return shipping responsibility: Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer.

  • Country restrictions: Returns must be shipped from the same country the order was delivered to.

  • Lost packages: We cannot be held responsible for lost or untracked return shipments, so we recommend using a secure method with tracking.

  • Communication: We will always confirm receipt of your return by email and keep you updated on the refund process.​​

 

Payment Method

 

At The Bird Band, we want your shopping experience to be smooth, secure, and reliable. Below you’ll find everything you need to know about the payment methods we accept, how your data is protected, and additional details about transaction security.

 

Accepted Payment Methods

We currently accept the following payment methods: 

  • Credit & Debit Cards

    • Visa

    • Mastercard

    • American Express

    • Maestro

  • PayPal

    • Use your PayPal balance, linked bank account, or cards through your PayPal account for a fast and secure checkout.

These options allow you to choose the most convenient way to complete your purchase.

​

Payment Security

Your security is our priority. All payments made through our website are encrypted and processed in compliance with strict industry standards.

  • We use direct payment gateways that comply with the PCI-DSS (Payment Card Industry Data Security Standard).

  • PCI-DSS is managed by the PCI Security Standards Council, a joint effort of trusted brands such as Visa, Mastercard, American Express, and Discover.

  • These standards are designed to ensure the safe handling of your credit card information by our store and its service providers.

  • We never store your full card details on our servers.

​

Currency & Charges

All transactions are processed in EUR (€). If you are purchasing from outside the Eurozone, your bank or card provider may charge additional conversion or international transaction fees. These charges are not controlled by us.

 

Payment Issues

If your payment is declined or you encounter problems during checkout:

  • Double-check that your payment details are correct.

  • Ensure that you have sufficient funds or credit available.

  • Contact your bank or card provider if the issue persists.

  • You can also reach us at hello@thebirdband.com if you need assistance.

 

Contact Information

For any questions about payments or billing, please contact us:
📧 hello@thebirdband.com

Shipping Policy
Return Policy
Payment Method
bottom of page